FAQ

We try to answer the most asked questions here. However, if you can't find your answers, please use the contact form to get in touch.

 

Will you restock kits and products that are sold out?

We make a limited quantity of our kits and products. As such, they are available in first come first serve basis. Kits will not be restocked after they're sold out.

 

Do you ship internationally?

Yes, we do! We ship worldwide and we have the lowest international shipping rate to ship your kits :)

 

How long does it take for my order to ship?

Orders will leave our studio within 3-4 working days. We ship every Monday - Friday.

 

What is your return policy?

We take great care in preparing each order. All sales are final, unless products are defective.

 

I placed an order but haven't received it yet?

Please contact us if you haven't received your order within 30-45 days. Sometimes there are delays due to the custom in your country. We've never had any missing packages before. Unfortunately, we are unable to fully guarantee the time frame of each delivery as it depends on each country's custom regulation and this is beyond our control. It may also be withheld in your local post office and we strongly advise contacting them first. Thank you for your patience.

 

Do you offer subscription for the kits?

We travel out of the country every few months and such it makes it impossible to offer subscription products to our customers. As for now, our kits are available on first come first serve basis. 

 

What is the price to ship my kit?

United States: $4.50 for one kit
Rest of the World: $9.50 for one kit

We are currently shipping via Indonesia POS to give you the lowest international shipping rate :)

 

 

 

** Notes on Rubber Stamps shipping **

Rubber stamps will ship via USPS.

If you are purchasing a rubber stamp with your kit, please note that they will ship separately.