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SHIPPING

We ship via Australia Post with Regular Air Mail. Most items are shipped as Large Letter to save you on shipping costs.

Shipping starts from $5.99 and typically takes approximately between 7-14 business days to most destinations. Remote areas will take a few more days to arrive.

Rubber stamps will ship from the US. If your order includes rubber stamps and other items, please note that they will be shipped separately and you will receive two packages from us. Most of the time, the rubber stamps will arrive first.

If you would like to upgrade your shipping with tracking included, please contact us and we can arrange it for you. However, we feel that it’s an unnecessary cost since the package will arrive about the same time.

Feel free to drop us a message if you have any questions.

CLEAR STAMPS

Shipping Rate for Clear Stamps:

1 set of stamp – 6 set of stamps : $5.99 flat rate Worldwide

via Australia Post Large Letter (7-14 business days to most destinations).

Europe areas will take up 21 days to arrive. This really depends on your location and your local post office.

LIFE STORY KIT

What's in the Kit?

Each month you will receive 30 journaling cards printed on both sides. You will get 60 different designs in 30 cards. The journaling cards will be in 3×4 and 4×6. The cards are printed on our signature textured cardstock.

A variety of 5-8 types of embellishments which will include: a exclusive mini stamp, alpha stickers, sequins, enamel dots, rub-ons, die cuts, labels, gold elements, paper clips, sticker elements, wood and acrylic shapes, cork elements, and anything else we can find!

Will I accumulate Hearts for my subscription?

Yes!

Hearts will be automatically accumulated for each subscription month!

To find out more about our Hearts and Rewards program, scroll down to the next section.

I just joined a subscription, what's next?

We are preparing your kits! As soon as we’ve reserved a kit for you, we will activate your subscription and your card will be charged. You will be notified via email and you can also check the status of your subscription from your dashboard.

From then on, your card will be automatically charged between the 28th – 1st of each month and a kit will be shipped to you!

Can I cancel a subscription?

To cancel your subscription, simply go to your account dashboard and click the “Cancel” button. There are no cancellation fees involved and you can cancel anytime before the recurring charge between the 28th – 1st of each month.

Why is my subscription not active?

Our subscription spot is available in first come first serve basis. It’s most likely that there are a few subscriptions in queue before we can reserve a spot for you. Typically it will take around 20 – 30 days for us to reserve a spot for new subscriptions – this also depends on the day of the month when you joined the subscription.

SUBSCRIPTIONS

How are my orders shipped?

All orders are shipped via Australia Post – Regular Mail. In some instances, some products are shipped from our warehouse in the US.

Regular Australia Post mail will take approximately 10-14 days to reach the US and Asia Pacific region. For European countries, please allow another 7-14 days for the package to arrive.

Tracking is not available but we can arrange for it if required, at an extra cost. However, we’ve never lost a shipment before and we don’t think it’s necessary to pay the extra cost for the tracking since the package will arrive at about the same time. If you still prefer tracking, please contact us and we can arrange this option for you ?

When is Reveal?

Kit reveal day is between the 25th – 28th of each month.

How can I save on shipping?

Subscribers enjoy lower shipping rate and combined shipping any day of the month. Simply login to your account to get the subscriber’s special shipping rate.

Any purchases made in that month will ship together with that month’s kit.

Additional purchases made after we shipped your kit  (27th of each month) will bundle together with the following month’s shipment.

When will my card be charged?

Upon signing up for a subscription, your card will be charged $1.00 for card verification purposes. This charge will then be voided once the card is verified.

The first Subscription charge will be made when we have reserved a kit for you and your subscription will then be activated. From then on, your card will be automatically charged between the 28th – 1st of each month.

Why is my subscription not active?

Due to the nature of our kits, we need 2-3 weeks to prepare and reserve your kit. Mid-month subscribers (after the 15th) are most likely to receive the following months’ kit.

Once a kit is reserved, we will activate your subscription and the first subscription charge will be made to your card.

Can I cancel my subscription?

Yes, of course you can! Things change and we are open to that!

To cancel a subscription simply go to your account and click the Cancel button.

I just subscribed but my subscription is not active?

We are preparing a kit for you! It can take up to 30 days, depending on the day you joined the subscription, for us to reserve a subscription spot for you.

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